Frequently Asked Questions

Frequently Asked Questions

1. When will my order ship?
Orders are processed within 1–3 business days. You'll receive a tracking number via email once your item ships.

2. How long does shipping take?
Shipping time depends on your location:

• USA & Canada: 3–6 business days

• Europe: 6–10 business days

• International: 10–20 business days

3. Do you ship internationally?
Yes! We ship worldwide. Import duties and taxes may apply based on your country.

4. Can I track my order?
Absolutely. Once your order ships, you’ll get a tracking link via email. You can also visit our Track My Order page anytime.

5. I made a mistake in my shipping address. What do I do?
Contact us immediately at support@creatorrigs.com. If the order hasn't shipped, we can correct it for you.

6. What if my item arrives damaged?
Email us within 3 days of delivery with photos of the damage. We'll assist you with a replacement or refund.

7. Do you offer refunds or returns?
Yes, within 14 days of delivery. See our Return Policy for full details.

8. How can I contact customer service?
Email us at support@creatorrigs.com and we’ll respond within 24–48 hours (Mon–Fri).